Which item is listed as a member support resource?

Which item is listed as a member support resource?

• A. Care management
• B. Digital marketing
• C. Digital tools
• D. Legal advice

Answer: (C)

Member support resources are the tools and services that help members access benefits, navigate care, and manage their health. Digital tools fit this role because they provide direct, on-demand assistance that members can use anytime—think portals, mobile apps, online chat, telehealth, and interactive educational modules to find providers, view benefits, check claims, or schedule visits. Care management is a structured service aimed at coordinating care for people with complex needs, rather than a general resource; digital marketing is about promoting services, not directly helping members, and legal advice is specialized guidance not typically listed as a standard member support resource.

Member support resources are the tools and services that help members access benefits, navigate care, and manage their health. Digital tools fit this role because they provide direct, on-demand assistance that members can use anytime—think portals, mobile apps, online chat, telehealth, and interactive educational modules to find providers, view benefits, check claims, or schedule visits. Care management is a structured service aimed at coordinating care for people with complex needs, rather than a general resource; digital marketing is about promoting services, not directly helping members, and legal advice is specialized guidance not typically listed as a standard member support resource.